Cancellation & Refund Policy

Last updated: 11 October 2026

Cancellation

Paid plans are prepaid and do not renew automatically, so there is nothing to cancel: your plan simply ends at the end of the period purchased. Signatures already deployed stay in place and your data is kept; deploying changes and adding employees resume when you renew.

Refunds

• First purchase: if you are not satisfied, request a full refund within 7 days of your first paid purchase.
• Duplicate or failed payments: if you were charged twice, or money was debited but your plan was not activated, we refund the extra amount in full.
• Other cases: payments for a period already started are not refunded pro rata.

How to request

Email connect@vikashkhanal.in with your organisation name and the Razorpay payment ID (shown under Billing & plan → Payment history). Approved refunds are initiated within 2 working days and reach your original payment method within 5–7 working days, depending on your bank.

Delivery

Signature OS is an online software service. Nothing is shipped; access to the paid plan is provided instantly after successful payment.

Contact

Khanal Techno Services, 191, Gali No. 1, Bhawani Enclave, Basai, Gurugram (Gurgaon), Haryana 122006, India. Email: connect@vikashkhanal.in